Legal Page | Get My Nails LLC

1. Booking Confirmation

Appointments are confirmed once payment (deposit or full) is processed. Professionals may accept or decline booking requests based on availability.

2. Deposits

Professionals may require deposits at the time of booking. Deposit amounts and percentages are set by the professional and displayed at checkout.

3. Cancellation by Customer

Cancellations made 24+ hours before the appointment: full refund. Cancellations within 24 hours: deposit forfeited. No-shows: full appointment amount may be charged.

4. Cancellation by Professional

If a professional cancels, the customer receives a full refund including deposit. Repeated cancellations may result in account penalties.

5. Rescheduling

Rescheduling is permitted up to 12 hours before the appointment at no charge. Rescheduling within 12 hours may incur a fee at the professional's discretion.

6. Late Arrival

Customers arriving more than 15 minutes late may be subject to a shortened appointment or cancellation at the professional's discretion. Deposits are forfeited for late cancellations.

7. Disputes

Booking disputes are mediated by Get My Nails. Both parties may provide evidence. Platform decisions are final.

Booking & Cancellation Policy